Privacy Policy

Data type	Why it may be used	Where it appears
Name and contact details	To respond to a Purevella Cleaning booking request after you submit the form.	Contact form only.
Visit support details	To understand property notes, service interest, property type, and preferred response window.	Contact form only.
Cookie notice preference	To remember that the visitor accepted the cookie notice on the Purevella Cleaning website.	Browser localStorage.
Form session context	To record origin page and start time for request integrity and clearer handling.	Contact form submission.

1. Who we are

Purevella Cleaning is a professional cleaning company and related information website operated from 43 Hallenstein Street, Queenstown 9300, New Zealand. This Privacy Policy explains how we collect, use, store, protect, and share personal information when you visit our website or send a booking message about regular home cleaning, deep cleaning, office visits, move-in or move-out cleaning, or general client questions. Contact [email protected] or +6432227546 for privacy matters.

2. Scope of this policy

This policy covers the informational website for Purevella Cleaning, including services, recurring care, deep-clean pages, FAQ, about pages, legal pages, and contact form messages about homes, offices, kitchens, bathrooms, or timing questions. It does not replace separate notices that may apply when an invoice is issued or when a payment provider processes a transfer under its own rules.

3. Information we collect

We collect information you voluntarily provide through the contact form: name, email address, phone number, preferred reply window, property type, visit focus, booking status notes, and your free-text message. We also store a small browser preference for cookie notice acceptance on this website. The form may include hidden technical context such as the page where the request started and a timestamp captured when the session began. We do not ask for payment card numbers through this form. Do not include passwords, full card numbers, one-time payment codes, or government identification numbers in free-text fields when contacting this cleaning company.

4. How information is used

Request details are intended for follow-up about the submitted Purevella Cleaning enquiry. We use your information to understand the service topic, reply with helpful guidance for visit timing and room priorities, improve clarity of our public pages, and detect abusive or automated submissions. We do not sell personal information. The current public website build does not add advertising pixels or third-party analytics scripts. If that changes, this policy will be updated before new tracking practices become active.

5. Legal bases and legitimate interests

We process personal information because it is necessary to respond to requests you initiate, to operate a legitimate business communication channel for a cleaning company based in Queenstown, New Zealand, and to maintain basic security and abuse prevention for the contact form. Where consent is required for optional communications or storage preferences, we rely on the affirmative action you take, such as submitting the form or accepting the cookie notice. You may withdraw consent for non-essential preferences by clearing browser storage or by contacting us with a clear request. We may also process information where required to comply with law, respond to lawful requests, or protect the rights, safety, and integrity of Purevella Cleaning, our clients, and our staff.

6. Storage, security and sharing

The included submit process can write form submissions to a private storage folder on the hosting environment. Production hosts should apply access controls so client messages are not publicly exposed. We retain booking correspondence for as long as needed to complete the request and meet ordinary business record needs. When information is no longer required, we take reasonable steps to delete or de-identify it. We share personal information only when needed to operate client support, schedule a cleaner, comply with law, or protect rights and safety. Service providers who host the website or email systems may process data on our behalf under limited instructions.

7. Children, rights and international visitors

Purevella Cleaning is a professional cleaning service intended for adults who can manage property access, bookings, and payment decisions. The website contact channel is not directed at children. Personal details should be submitted by a responsible adult where local rules require it. If we learn that we collected personal information from a child inconsistently with applicable rules, we will take reasonable steps to delete it. Depending on your location, you may request access, correction, deletion, or restriction of personal information we hold about your booking interactions. To exercise a privacy request, email [email protected] or call +6432227546. Our business address is in Queenstown, New Zealand. If you visit from another region, your information may be processed in New Zealand or in other locations where hosting tools operate.

8. Payments, incidents and policy changes

Payments for cleaning visits are handled through invoices, bank transfer, or other methods confirmed separately from this informational form. We may update this Privacy Policy to reflect service changes, legal requirements, or improved operational practices at Purevella Cleaning. The updated date appears near the top of this page. If we become aware of a security incident affecting website data in a material way, we will take reasonable steps to investigate, mitigate harm, and notify affected individuals or authorities where required by law.

9. Contact and summary

For privacy questions about Purevella Cleaning, contact us by email at [email protected], by phone at +6432227546, or by post at 43 Hallenstein Street, Queenstown 9300, New Zealand. When you contact support, include your property type, the service topic, and a short description of the question. Do not share passwords or full payment card numbers in the website form.

In summary, this cleaning company website collects only the booking details you choose to send, plus a small local preference for the cookie notice and limited form context values. We use that information to help clients arrange a fresher space and to protect the form from abuse, and we do not sell personal information in the current build.